Chapter 143: Since the person has already been caught, what else do you want!

Screech!

The taxi pulled up to the entrance of the S Shop, and Zhou Yi pushed the door open and got out, feeling a bit of a headache.

This taxi driver was too talkative; one moment he was saying something major had happened at the Guangming District Petition Bureau, and the next he was talking about how the district leaders were this or that.

Saying that over at the petition office, the district leaders were being pointed at and scolded by the city leaders—isn't that just nonsense...

As soon as Zhou Yi entered the shop, Manager Gu, who had been waiting for a long time, hurried over to greet him: "Mr. Zhou, you've finally arrived. I thought you weren't going to have time."

"Please, come this way, this way."

It was still the office area on the after-sales side. The two parties sat down, and Manager Gu had already enthusiastically poured a cup of tea.

"Here, Mr. Zhou, it's hot in the summer, drink a cup of herbal tea to cool off."

Zhou Yi took the tea but didn't drink it, just placing it on the table like that.

These things can indeed show your enthusiasm, but what I want isn't enthusiasm, it's how to specifically resolve the problem!

Seeing that Zhou Yi didn't drink the tea, Manager Gu's expression stiffened slightly, but he quickly smiled again: "Mr. Zhou, we are also very sincere today in inviting you here to solve the problem."

"Look, your car is parked here and you can't use it. We truly understand how you feel; it was just sitting there perfectly fine and then it got hit."

"So, I have communicated with our leadership, and our leadership has also reported and applied to the higher-ups. Now, we finally have a result."

Zhou Yi remained calm; when you're out in society, you have to understand the most basic rhetoric.

Whether it's sales or after-sales, they will always create a situation where they are busy and exhausted on your behalf.

And they will always mention it inadvertently, the implication being to let you know: look, for your one condition, I had to run my legs off. I'm so sincere, you have to buy it, right?

Manager Gu observed Zhou Yi's reaction while speaking, and seeing that the other party remained expressionless, he continued:

"Mr. Zhou, so now, our leadership has proposed such a solution: our shop will repair your car for free, and then, we will gift you three maintenance services."

"Then, we will help you call that Apprentice over to negotiate, and have him compensate you a portion of cash. How does this plan look to you?"

This was the best solution Manager Gu could think of.

You, Mr. Zhou, want to repair the car? Fine, we'll repair it for free. We'll even gift you maintenance. Then you want compensation? That's fine too, but we won't pay the compensation; we have to make that Apprentice pay.

In fact, many people who have dealt with an S Shop know that they generally won't pay you money; they will use all kinds of services to replace money.

For example, maintenance—they claim one maintenance is worth so much, and we gift you so many times, which is equivalent to paying you money.

Hearing this, Zhou Yi spoke for the first time: "Manager Gu, it seems you still don't have much sincerity."

What? Manager Gu's smile stiffened again.

"Mr. Zhou, we have basically met all your requirements. The repair is free, the compensation is being paid, and we're gifting maintenance. What else is wrong?"

Zhou Yi shook his head and said: "Manager Gu, I made it very clear last time: my car was damaged, and that is a matter between me and your S Shop!"

"As for what is between you and your own Employee, that is your own business. This order must not be confused; it is impossible for me to have any dealings with your Employee."

This is a point Zhou Yi must emphasize clearly: the car was parked here, an incident occurred, I don't care what your Employee is like, I only look for you!

You and your Employee, whatever you do in private, that is your own problem.

"But Mr. Zhou, it really was a personal act..."

"Manager Gu, if you continue to say the words 'personal act', I will turn around and leave, and we will proceed with whatever legal process is necessary."

"We're all working people; I don't want people saying I'm making things difficult for you, a person just doing their job. In other industries, when an employee causes losses to a customer through intent or negligence, the Company always pays first."

"What's the matter, is your S Shop special, right?"

After saying this, Zhou Mouren suddenly felt his conscience pricking him a bit; this seemed to be a line that Xu Yufeng often kept on his lips.

But you have to say, while it felt very unpleasant when he heard it, saying it to others felt quite satisfying...

Facing such words, it was clear that Manager Gu was not good at responding.

"Mr. Zhou, that's not what I meant, I just... so your meaning is that you insist on our Company paying the compensation, right? Can I understand it that way?"

Manager Gu's expression changed slightly, losing its previous enthusiasm, and Zhou Yi also said calmly: "No, your understanding is wrong."

"It's not that I insist on your Company paying the compensation, but that this money should be paid by your Company!"

"But we have already gifted you three maintenance services..."

"Don't, I can't afford your maintenance. Just give me the money. Let's be direct; I am a person who just likes money."

Boss Ma says he doesn't like money, but Zhou Mouren states that he just likes money.

Moreover, the S Shop's maintenance tricks are too numerous. The simplest one: they agree to free maintenance, but once they actually start, they tell you the oil included in the free service isn't good, and you need to use high-quality oil.

Well, that high-quality oil isn't part of the free Traffic Package, so what to do? Pay up. In the end, you'll find that free is the most expensive.

It's better to just be direct, say how much it is, and pay for it.

Others, such as engine cleaning, carbon deposit removal, adding oil additives to the oil—that set of tricks after tricks is just to get your money.

Manager Gu was silent; he was silenced completely.

The other party was like a damn stone in a latrine, smelly and hard, and full of trouble. He had never seen such a troublesome person!

The key was that this troublesome person didn't talk nonsense; he said he would file a Lawsuit, and he would file a Lawsuit. Damn it.

After a long silence, Manager Gu said he had to go and consult with the leadership.

After a long time, he returned from consulting and told Zhou Yi that they wouldn't gift the maintenance anymore, but would pay the money: five thousand yuan.

Zhou Yi naturally didn't accept it. It's a new car; although the accident wasn't serious, it's still a car worth hundreds of thousands. Five thousand yuan—are you trying to brush off a beggar?

So Zhou Mouren opened his mouth and asked for twenty thousand yuan!

Ask for the sky and pay back on the ground, right? But as soon as Manager Gu heard it, he exploded.

"Mr. Zhou, if you are like this, then let's stop talking. You go ahead and file a Lawsuit, and we'll see how much the Court awards then," Manager Gu said, shaking his head directly.

Consequently, he saw Zhou Mouren opposite him nod quickly:

"Alright, then see you in Court!"

Having said that, he turned to get up and leave, which left Manager Gu stunned again.

Damn! What is wrong with you? I just wanted to use those words to make you lower the price a bit, and your reaction...

If it were before, he absolutely wouldn't go up to stop them; you go ahead, see you in Court, who are you trying to scare?

But now, he dared not gamble...

"Mr. Zhou, Mr. Zhou, don't be in such a rush. Since we've already started talking, let's not be impulsive; the price can still be discussed..."

He said this while trying to persuade Zhou Yi, and it took a lot of effort to get the other party to sit back down.

Now, Manager Gu didn't dare to say things like "this is our bottom line" or "it can't go any higher" anymore.

He only said that this price was no longer something their leadership could decide, and it needed to be reported further up.

Zhou Yi indicated that he could do as he pleased, but suggested he shouldn't report it, and should just call the person who could make the decision here, saving him from running back and forth.

Finally, after Manager Gu had run who knows how many times, the compensation price was settled.

"Mr. Zhou, thirteen thousand, plus three free maintenance services; this is our bottom line, it's impossible to give you any more!"

"That's the price; if you want to sue, then go ahead and sue!"

Manager Gu's expression was also very bad now.

Zhou Yi thought about it briefly; before coming, he had chatted with that expert friend of Lawyer Fang, and the other party had said it would be around ten thousand yuan or so.

So he nodded and said: "Fine, but we must sign a Mediation agreement at the Court when the time comes."

After all, since the Case Filing had already been done, going through Court Mediation was naturally the most reliable way.

Hearing this, Manager Gu finally let out a sigh of relief; having worked in after-sales at the Four S Store for so long, he had never encountered someone so difficult to deal with.

Disagreeing on a single word and he would talk about filing a Lawsuit, and the key was that he actually would!

He was completely different from those people who would always threaten that "this matter isn't over."

Although he had accumulated a belly full of anger, Manager Gu still managed to force a smile, stood up, and intended to shake hands, indicating that the problem could be solved.

However, just at this moment, Zhou Yi said again: "Manager Gu, don't be in a hurry yet; let's talk about the matter of my parts being swapped."

Huh? Manager Gu was taken aback upon hearing this: "Mr. Zhou, the matter of the parts, hasn't that already passed?"

"And you said before that once the police find Manager Ren's relative and return your parts, we can install them for you for free."

"If you can't wait, we can also give you two parts."

Over ten thousand had already been paid in compensation; as for parts, for the Four S Store, as long as it wasn't giving out cash, they made a profit on everything else.

"Mr. Zhou, I don't quite understand what you mean..."

"Manager Gu, your Manager Ren swapped my parts, and it's fine once they're returned? Isn't he your Employee?"

Hearing this, Manager Gu's face sank immediately.

"Mr. Zhou, we really have been trying hard and actively solving the problem, but you acting like this, really, makes it very difficult for us."

"Manager Ren swapped the parts privately; our leadership didn't know."

"Then your Apprentice also drove the car out privately; according to your logic, your leadership didn't know about that either."

"But Mr. Zhou, don't you think you're being a bit too greedy? The person has already been caught, what more do you want!" Manager Gu finally couldn't hold back and shouted there.

He was truly sick of this person surnamed Zhou in front of him; what kind of thing was this? Your car was driven out and crashed, you want to go to Court, fine, pay money.

You say repair the car, we repair the car; you say pay money, we pay money; and now, you're still coming to us about the parts!

The person has already been caught and is going to be sentenced, yet you still want money; you must be obsessed with money.

"What do I want? I want you to compensate me; Manager Ren was able to swap my parts, and this is a new car!"

Zhou Yi also refused to budge an inch: "These parts, logically speaking, cannot be detected without careful inspection."

"I wouldn't pay attention to these parts during my first few maintenance visits, so if something happens because of these parts, who is responsible? Can you be responsible?"

This was also something Zhou Yi thought of later; the aftermarket part was actually fine, as it was at least new.

But that part which had been used for who knows how long and swapped from another car, that was a bit excessive.

One certainly wouldn't notice it during routine maintenance.

"No, I'm saying, why are you like this? Do you think our Company owes you something? Is it that you can get rich after extorting this sum of money?"

"It's endless!"

Manager Gu shouted a bit loudly, and there were quite a few people in the office area at the moment, so someone quickly ran over to persuade them.

"What's going on, Old Gu? Don't shout first."

There were also some customers who had come for after-sales service who walked over to watch the excitement; in fact, arguments often happened here in the after-sales department.

Manager Gu pointed at Zhou Yi and said: "It's him; the compensation was agreed upon earlier, and it was handled exactly according to his requirements, but he turned around and wanted more money!"

"I've worked in after-sales for so many years, and this is the first time I've met someone as greedy as you; what's the matter, can't you live without this money?"

A group of people looked at Zhou Yi, their expressions varied.

Zhou Yi took a deep breath; he didn't know why, but now these companies or individuals always felt that as long as they were asked to pay compensation, it was extortion.

"Manager Gu, let's speak with evidence; these are clearly two separate matters, two separate compensations. You only compensated once and want to brush it off?"

"What do you mean I want more money? This is what I am owed; why shouldn't I be allowed to ask for it!"

Seeing that both sides were about to argue, someone quickly pulled Manager Gu away; after all, they were in the after-sales area, and it wouldn't look good if others saw them arguing.

Someone stepped forward and said to Zhou Yi: "Sir, please don't be anxious; tell me the matter, Manager Gu is also just thinking about solving the problem sooner."

"Since you want to solve the problem sooner, then show some sincerity; also, don't say I'm making things difficult for a working person, call your leadership out, you can't make the decision on this."

The young man in front of him walked to the side upon hearing this, seemingly to make a phone call.

Before long, he returned and said: "This... our leadership should be busy; how about this, sir, why don't you wait a while?"

Zhou Yi smiled upon hearing this and thought for a moment: "No need, I think it's better not to talk; you see, your After-sales Manager wants to scold me, and the leadership has no time, that's fine, I can understand."

Having said that, Zhou Yi turned and left; since it couldn't be solved here, he would go to where the problem could be solved.

First was a complaint to the Manufacturer; Zhou Yi had also learned from Lawyer Fang that customer complaints were quite damaging to joint ventures and luxury brands, specifically involving some rebate amounts.

He didn't care about that; he would just complain however he needed to.

He dialed the number, followed the instructions, provided the specific store and other information, and Zhou Yi also stated that he had sufficient evidence to prove it.

What could possibly be more authoritative than a Case Filing Notice from the Police Station?

After finishing his complaint against the Manufacturer, Zhou Yi hurried to the Market Supervision Administration, where he intended to file a complaint with the corresponding Consumer Rights Protection Section.

As for why he didn't just call or file a complaint online, the reason was simple: when you make those calls, they just pass them down level by level until they reach the corresponding grassroots level for investigation and handling.

Not to mention the possibility of some buck-passing occurring.

Therefore, it is better to be straightforward and go directly to the local regulatory bureau to file the complaint—in person, face-to-face!

Just as he had previously chosen to go directly to the Tax Department to file a Real-name Registration report.

Point-to-point, simple and direct!

Today's first update; thanks to Ai Wan Huo De Hong Hai Er, Yi Kou Chi Ning Meng A, A Er He Qiu, Book Friend 2022, Shang Gu Wen Guan Wei Guan Zhu, Book Friend 2021, Mr. Z, An Ye Wang Chao, Yi Teng Cheng Ben Cheng Fei Mao Wu Yu, Slncar Dou Bi Wang You Huan Le Duo, thanks to these brothers for their tips.

(End of chapter)