Chapter 224: It

Zhou Yi does not know whether the system is dead or not, but he knows that this time, he must handle things properly.

Of course, according to Lawyer Fang, if the other party accepts the conditions of Return One Compensate Three and Mental Damage Compensation, then there is certainly no need to file a Lawsuit.

Furthermore, he told Zhou Yi to keep this in mind: a Lawsuit is a means, a method, and a path to take only when forced into a corner.

It is not that one should only think of a Lawsuit whenever something happens; this line of thinking is incorrect.

Of course, regarding the current general situation, Lawyer Fang also understands that if you speak nicely, people really will not listen.

Therefore, it is actually understandable that there are so many lawsuits now.

Watching Lawyer Fang leave while humming a tune, Zhou Yi also got up and left the coffee shop; he had almost been unable to hold it in just now.

Ever since he learned of Zhou Xinran's "Mengnan Zhou" account name and saw the other party's dark history, he really cannot help but want to laugh when facing Zhou Xinran now.

That non-mainstream vibe, combined with that feeling of pretending to be a passerby, and then combined with the serious look of Zhou Cainiao in front of him—it really could not be more stimulating!

Fortunately, he, Zhou Yi, has undergone professional training; even though it was so funny, he held back and did not laugh.

He drove home, ate outside, did not go upstairs, and just wandered around the courtyard.

Looking at the Small Residential District environment again, it is quite good; not only do all the people who keep dogs use leashes, but many families with medium-sized dogs have even put muzzles on them.

Not bad, that Manager's work is truly well done.

As the saying goes, time reveals a person's heart; at the very least, the Manager feels quite good to him.

Time passed minute by minute, the people in the Small Residential District courtyard gradually became fewer, and Zhou Yi felt increasingly bored.

Watching another couple walk by in front of him, Zhou Mouren began to seriously consider one thing: whether he should find a girlfriend.

He does not want to find one; he thinks girls are the most troublesome, but in such a lonely and desolate night, it seems he needs a gentle girl to provide some comfort.

Forget it, let nature take its course; as of now, he really does not want to find one.

The night passed in Zhou Mouren's sweet dreams, and the next morning, Zhou Yi drove straight to the airport.

His parents are returning today.

After waiting at the airport arrival gate for about twenty minutes, he saw his parents' figures.

"Mom, Dad, over here, over here!"

Ten minutes later, the family of three was already sitting in the car.

"Eh, Xiao Yi, aren't we going home now?"

It was Father Zhou who had a better memory, noticing that this did not seem to be the route home.

"No, we aren't going home yet. Dad, you two didn't have a happy time on this trip, did you? The promised Pure Play Tour was changed into a shopping tour, and the tour guide didn't even give you a good look."

"We have to go find them and demand an explanation!"

Zhou Yi said with a smile while driving.

"Demand an explanation?" Father Zhou and Mother Zhou are actually like many people in personality; hearing this, they said with some worry: "How about we just let it be."

"We actually went to many scenic spots to play, and nothing really happened..."

In fact, in our lives, most people prefer to smooth things over; perhaps at the time one is so angry they could explode, but after calming down and thinking about it, one just lets it go.

Zhou Yi shook his head and said: "Mom, you and Dad don't need to worry about it; we have to receive the service we paid for."

"They promised a Pure Play Tour but still took you to shopping stores, and insisted you buy things; if you didn't buy, you were met with snide, sarcastic remarks—what is this!"

Hearing Zhou Yi say this, Mother Zhou also thought of the money they had paid before, and she stopped saying anything.

They had a bit of trouble finding the place this time, but after turning on the navigation, they finally arrived at the entrance of the place called "Xingtianxia Travel Agency".

Opening the door and getting out, Zhou Yi took the lead and walked into the Travel Agency with a dark face, while Father Zhou and Mother Zhou behind him exchanged a glance and then followed.

Their son has grown up, and as parents, they must support him from behind, even if they do not understand, they must support him.

A few minutes ago, Mother Zhou was still thinking of backing out, but now, once a quarrel broke out, Mother Zhou was the one who rushed in the fastest!

There is no reason; that is her son.

Someone had already walked out from inside; it was a young man wearing a suit. Seeing the three of them, he immediately smiled: "Welcome to Xingtianxia Travel Agency, sir, are you looking to go on a trip?"

"Not looking to travel, I have business with you. Where is that salesperson in your shop named Zhou Xiaoxiao?"

Zhou Yi looked at the young man and asked.

Zhou Xiaoxiao? Li Qing hesitated for a moment: "Sir, what exactly are you here for?"

What am I here for? I want ten catties of cartilage, finely minced into meat sauce, with not a single bit of meat left on it...

Uh, of course, he would not say that.

"Can you make the call? If you can make the call, then I will speak. It was about ten days ago, my parents booked a tour here."

Zhou Yi said as he took out the contract and continued: "At the time, we gave repeated instructions; we weren't afraid of spending money, but it had to be a Pure Play Tour!"

"Your promise was also a Pure Play Tour, but what was the result? Once they arrived, you dragged them into shopping stores? And insisted they buy jade?"

Zhou Yi's series of questions were like a machine gun, booming so that Li Qing could not react in time.

"Wait, this gentleman, that, you are here to say you are dissatisfied with the previous tour, right? This, this is not what we are responsible for."

Li Qing explained there: "Sir, and Uncle and Aunt, please sit down first. Let me explain to you; things like shopping are really not under our management."

Letting the three of them sit down, Li Qing continued: "This is because you don't understand the mechanism of our Travel Agency; we are only a tour-organizing agency."

"We are only responsible for sending everyone there; the specific service is done by the Ground Handling Agency in Hannan Province. If you feel the service is unsatisfactory, you can directly file a complaint with the tourism management department in Hannan Province."

"You coming to us now, this, this is not quite right."

Li Qing was trying hard to explain, just as mentioned before; in fact, many people nowadays do not understand the specific situation of a tourism product.

Inside this, there are wholesalers who are responsible for transportation, and then they cooperate with Ground Handling Agencies in various places to package restaurants, hotels, tourist attractions, etc., and then form a tourism product!

Then this tourism product will be handed over to distributors in various places for distribution; these distributors are the tour-organizing agencies.

The tour-organizing agency is the retailer that deals directly with customers.

Why operate this way? The reason is very simple: travel agencies cannot solicit business across regions.

And by packaging it this way, because the volume is large, whether it is transportation, food and lodging, or tourist attractions, there will be discounts.

Hearing this, Zhou Yi's mother also whispered beside Zhou Yi, "Someone in the tour group said the same thing before, saying it was useless for us to come back and complain because it wasn't their service..."

Zhou Yi shook his head upon hearing this, interrupting the young man's endless stream of words: "Brother, don't say these things; I truly don't understand how your travel products operate."

"I only know one thing: my parents signed the contract here with your Xingtianxia Travel Agency!"

"Our country has said since ancient times that every debt has a debtor and every grievance has a source. I don't know how you cooperate with other Ground Handling Agencies; I only know that the contract was signed with you."

"So now that there is a problem with the service, I can only look for you!"

If one followed the other party's logic, he would have to go to the Hannan Province tourism department to complain, instead of the one in Jingzhou.

Because their Travel Agency was not responsible for the reception.

And things would be even more complicated over there, with a whole lot of buck-passing, so Zhou Yi came directly here.

I am set on this place; I signed the contract here. I don't care about your subcontracting or outsourcing with other travel agencies; I only recognize you!

Lawyer Fang wouldn't even bother to mention this point.

Many service institutions on the market now, not just travel agencies but others too, delegate layer by layer, and in the end, they make you, the service recipient, go find the service provider they delegated to.

This definitely won't do. I have nothing to do with those people; I only know I signed a contract with you, so I'll look for you!

Li Qing said with some helplessness: "No, sir, we, we can't be unreasonable, right? We aren't responsible for..."

"That has nothing to do with me!" Zhou Yi said very seriously: "I will say this one last time: your delegation to others is your own business."

"So, call out someone who can take responsibility to talk."

"Sir, our Travel Agency has been in business for so many years; you can't do things like this. You are just clinging to us. I already told you that you have to find the Ground Handling Agency. I can give you their contact information and address."

Li Qing continued to argue there.

"And it's not like whatever you say goes."

Zhou Yi turned on his phone and found the previous video.

"I certainly have evidence here: evidence of being forced to buy things, evidence of the tour guide being sarcastic and nasty, and, the contract here!"

What the hell? Looking at the pile of evidence in front of him, Li Qing was dumbfounded.

However, he still said: "There is nothing I can do about this, sir. This is truly not something we manage."

He now felt that this young man was just here to pick a fight.

"So, call out the person who makes the decisions. Of course, not calling them is fine too; I will take legal measures to protect my legitimate rights and interests!"

Zhou Yi spoke very casually here; he was naturally not afraid of being accused of Extortion.

The reason is simple: look back at the Constitutive Elements of Extortion, then compare it to the current situation, and it is very easy to understand the difference between Extortion and a legitimate claim for compensation.

"Legal channels? What, after all that talk, you still intend to ask for money? I'll say it again: you've found the wrong person; we are not responsible for this matter."

"And our manager is not here."

"Fine, I understand."

Zhou Yi nodded, stood up, and turned to his parents: "Let's go, Mom and Dad, let's go home; there's nothing left to say."

He had originally thought there would be a conflict over the issues of Return One Compensate Three and Mental Damage Compensation, but he never expected that they wouldn't take even a shred of responsibility.

Now it was Li Qing's turn to be a bit stunned; he had previously thought the other party was just here to ask for money.

For a travel agency, such situations are all too common; some people even get so impulsive that they start cursing on the spot.

So he had already prepared himself for an argument.

As a result, it was like a fist hitting cotton; the other party had no intention of arguing with him at all.

Seeing the three of them about to leave, Li Qing felt it would be better to tell the Manager.

He dialed the phone and began to report the situation.

"Last week's tour group? There are quite a few complaints. You should first ask them what kind of compensation they want; if it's a small amount, just give it to them."

The Manager spoke, so Li Qing hurriedly went out to stop Zhou Yi and his group.

"Um, sir, I just consulted our leader; he asked what kind of compensation you would need?"

Zhou Yi, who was just about to drive, turned his head to look at Li Qing and said: "What kind of compensation? Return One Compensate Three, plus Mental Damage Compensation!"

What the hell?

He knew about Return One Compensate Three; it was something from the Consumer Rights Protection Law, but what was Mental Damage Compensation?

"No, sir, we are asking you with great sincerity now. Return One Compensate Three is impossible; we have already provided the service!"

"And, how could we have to pay for mental damage just because of what we did?"

"You didn't intend to negotiate at all!"

Zhou Yi shook his head upon hearing this: "I actually really wanted to negotiate, but it looks like you don't want to. What, you've already committed consumer fraud, what's wrong with Return One Compensate Three?"

"Your tour guide cursed like that because my parents didn't buy anything; isn't it right to ask for Mental Damage Compensation?"

Li Qing shook his head: "Sir, please don't say these things. The tour guide isn't ours. We are acting in good conscience, prepared to talk properly."

"But since you are like this, then forget it."

He didn't even need to report it to know that the Manager wouldn't agree to it. Return One Compensate Three plus Mental Damage Compensation—they were treating us like suckers!

"Then forget it. We're leaving now, goodbye!"

This salesperson had been very polite from beginning to end, unlike those people before who would explode at the drop of a hat.

Zhou Yi was of course also polite, but the other party's politeness didn't solve the problem, so what had to be done still had to be done.

Watching the three of them drive away, Li Qing took out his phone to report to the Manager. Sure enough, the Manager exploded as soon as he heard the conditions.

"Return One Compensate Three isn't enough, and they want Mental Damage Compensation too? How can they be so shameless!"

"Alright, go back to your work; don't worry about this matter."

The Manager spoke, and Li Qing nodded. There had been many people coming to cause trouble for the Travel Agency before, and even more who called the police.

But this matter truly had nothing to do with them.

Zhou Yi did not go home, but instead took his parents to Lawyer Fang's law firm to sign the contract and pay the fee.

In this case, the parents are the actual clients.

Fang Dazhuang filed the Lawsuit without a moment's delay, and after securing the evidence, he went straight to the Guangming District Court.

Cases like this look easy when written down, but in reality, they are not that simple.

To apply Return One Compensate Three, an act of consumer fraud must have occurred.

And consumer fraud must also meet the corresponding regulations; it is not just whatever you think it is.

The subjective aspect, the objective aspect, and the result must all comply with the regulations.

At the Guangming District People's Court, Fang Dazhuang was as familiar with the path as ever.

He submitted the relevant materials, and the staff member inside looked them over and said in surprise: "Teacher Fang, are you claiming both Breach of Contract Liability for Return One Compensate Three and Mental Damage Compensation?"

After saying this, the staff member realized: "Oh right, the new provisions in the Civil Code. Hey Teacher Fang, where did you find such a classic case?"

"Oh, I just happened to come across it."

The staff member smiled and said: "If you win this case, it will likely become one of the classic cases for Case Interpretation by the Supreme People's Court this year."

As soon as the words were finished, one could see that Fang Dazhuang could no longer hide his smile.

"That's not necessary, really not necessary; I just purely want to let everyone understand the New Civil Code."

Throat-soothing first chapter this morning, ahem, thanks to Wen Chi, Shishu, Wu Wenchanggong, Jiuzui Raoxinxuan, Fengxin Youmi, Book Friend 2018, Another Newbie, Kuangbiao Ma, Feimao Wuyu, Book Friend 2022, Landuo Hongliu, Deng Tianhei De Ren, Yanqing, Zhou Daozhi, Ting De Jian De Longzi, thanks to the brothers for the tips, thank you.

(End of this chapter)