Chapter 241: The dog Up Master has finally updated, let the whole world celebrate

The dog Up Master has finally updated, let the whole world celebrate!

After seeing the red dot for an update in the feed, Pusa Xiong didn't even hesitate; he clicked straight in and left a comment first thing!

"It's been over twenty days, you know you haven't updated in over twenty days? If a donkey on a production team rested this much, it would have been slaughtered long ago, okay!"

After the routine urging for an update, Pusa Xiong finally looked at the title: Booking hotels online is more expensive than at the shop, customer service says sue wherever you want...

The flavor is right, the flavor is just too right.

The previous few videos were indeed satisfying to watch, but they lacked this kind of "ask for a hammer and get a hammer" satisfaction.

Honestly, just thinking about the stunned look on the faces of those people who go around saying "Go ahead and sue wherever you want" when they receive a Court Summons makes Pusa Xiong feel excited!

He feels like he could never get tired of watching this kind of scene in his entire life.

In his own life, when facing such arrogance, one can only swallow one's anger, or perhaps curse a few times in the moment, and then just let it go.

But A Yi is not like that; when he encounters this kind of situation, he will definitely file a Lawsuit!

And he will even display an expression like "I have never heard of such a request in my entire life."

So what is the matter this time?

Urging for updates is one thing, and A Yi could film other videos too, but Pusa Xiong is also very curious about what A Yi has encountered this time.

Now, in the eyes of these audience lords, A Yi has a new nickname, which is "the real-life version of a primary school student."

It's just that compared to the primary school student's talent for people dying wherever they go, A Yi's situation of having problems wherever he goes is still a bit lacking.

Clicking play, Pusa Xiong began to watch the video seriously; after watching for a while, a look of sudden realization appeared on his face.

"The price of booking a hotel online is actually more expensive than at the physical store?"

"So this is Big Data Price Discrimination?"

He doesn't understand much about this aspect, he just thinks it's a bit absurd.

Because the general consensus is that booking hotels, hailing rides, ordering takeout, and even buying things online should all be cheaper than at physical stores.

But now, is it actually more expensive online than at the physical store?

That shouldn't be right...

But in the video, A Yi clearly displayed everything, leaving Pusa Xiong completely stunned.

When he got to the customer service segment later on, that flavor finally arrived.

At the same time, all kinds of bullet comments began to drift across.

"This is the feeling, damn it, I was dragged along by that customer service agent last time just like this, telling you to wait patiently every day, the classic 'let me urge them,' and in the end, not a single thing was resolved!"

"Me too, really, if you can't solve the problem, don't set up a Customer Service Department, and if you do, don't deliberately drag it out; I really, really want to sue them!"

"+1, same here at Chengdu Company, I went there after booking a hotel, only to find there were no rooms, I looked for the platform to discuss it, they didn't offer any solution, and in the end, I had to pay a high price to stay at another hotel, I was really pissed off!"

Just as Zhou Yi had anticipated, everyone's sensitivity toward Big Data Price Discrimination is not yet that sharp.

But for this situation where customer service drags things out without handling them, the anger level is truly too high.

I'm asking you to solve the problem, solve the problem, do you understand?

Can't I even ask you for a status update?

This is also the most criticized point: if you are slow to handle problems, fine, but you have to give me some progress, I need to at least know where my matter stands.

Otherwise, just telling me to wait patiently every day—I'll be waiting until the year of the monkey, and by then the statute of limitations for the Litigation will have passed, who will be responsible!

Watching until the very end, there was the exact quote from the senior customer service supervisor: "Go ahead and sue wherever you want!"

Hearing this, everyone's first reaction wasn't a spike in blood pressure, but... feeling comfortable.

You finally said it.

Really, don't be polite with A Yi, provoke him, just be this arrogant, just be this crazily arrogant!

As expected, A Yi posted the Case Filing receipt.

"Since she said I should sue wherever I want, then I'll go to the Court; I'm a person who listens to advice the most in my daily life."

It is still A Yi's style, steady yet cheeky!

"Zixing Yaoyue": It's over? Damn it, this is worse than not updating; you should have just released the whole video at once, this customer service, and this Company, are simply too classic, okay!

"Feng Qingyue": +1, a classic among classics, I just want to see Chengdu Company publicly apologize now.

"Monim Wudi": Pure passerby, first time watching the Up Master's video... never mind, this is exactly what should be done, this Big Data Price Discrimination look is really too ugly.

Of course, some professionals also began to discuss the situation of Big Data Price Discrimination in the comment section.

And they concluded that A Yi's Lawsuit this time probably won't achieve the effect of being taken seriously.

The reason is simple: such a large Company is not an individual; losing a lawsuit is really not a big deal for them.

Return One Compensate Three doesn't add up to much money anyway.

So is this time just purely about fighting a lawsuit?

The audience lords online are questioning it, while in reality, the procedural progress of this case is relatively fast.

The time has already reached the third day after the Case Filing, in Modu, inside the headquarters building of Chengdu Company.

Liu Yun, the vice president in charge of administration and legal affairs for the Company, is sitting in her office working on her tasks.

She is the superior mentioned by that senior customer service supervisor, and the entire Customer Service Department is managed by her.

So if a situation like this, which requires a refund of room fees, is encountered, it all needs to come to her for final review and signature.

Don't find it strange; it's not like in big companies the leaders only handle large expenditures, that's not the case.

There are no small matters when it comes to expenditures, especially for a special expenditure like a hotel room refund.

Every single transaction needs to be reviewed.

The first thing to do after arriving at work every day is to process emails.

It needs to be clarified here that many companies have requirements that materials needing to be reported must be sent via email.

And not via WeChat.

The reason is very simple, as I have mentioned countless times before: leave a trail for everything!

WeChat chat logs and such content cannot fully serve as evidence; they require a series of verifications.

But emails are different; this thing called an email, when taken out individually, is complete evidence!

Moreover, emails do not exist in a way where you can pretend you haven't seen them after you have.

Processing email after email, at this very moment, a new email was seen.

"The Company is being sued?"

Opening the email to take a look, a Copy of the Complaint, evidentiary materials, and a Court Summons—the Company really is being sued!

What is going on? How did a Litigation appear out of nowhere?

After reading the Copy of the Complaint carefully twice, Liu Yun suddenly remembered; she seemed to have heard someone mention this matter a while ago.

Someone had booked a hotel on an APP, but when they went to get an invoice at the physical store, they discovered the price was cheaper than online.

So they requested a refund of the room fee from the Customer Service Department.

According to the process, this was the final review, but it had never been reported to her; it must have been rejected by the reviewers below.

How is it that they have actually filed a Lawsuit now!

Liu Yun flipped through her work log from before, then picked up the phone and said, "Have Li Shengmei come to my office."

Other customer service staff are outsourced, but senior customer service supervisors like Li Shengmei are formal Employees of the Company.

Ten minutes later, the office door was knocked on.

"Manager Liu, you were looking for me?" Li Shengmei walked into the office, asking with a bit of caution.

"Come here, look at this, and explain to me exactly what is going on, why your Customer Service Department couldn't even handle a matter like this!"

Liu Yun pointed to her computer and said.

Is there something else? Li Shengmei walked over, looked at the materials on the computer, and was instantly stunned!

"Manager Liu, this... that Zhou Yi actually filed a Lawsuit?"

Li Shengmei really hadn't reacted yet; how could it be possible, how could he actually file a Lawsuit?

She had encountered countless such situations in the past, and not a single one of those people who clamored about filing a Lawsuit actually did it!

That was why she was able to say that line, "Go wherever you want."

She truly did not expect that the other party would actually file a Lawsuit!

"Manager Liu, I really didn't expect this. How much was that one night's room fee? Just over three hundred yuan. Is he going to take our Company to court just for this three hundred?"

This was something Li Shengmei could not fathom at all.

Because everyone knows that in doing anything, one must consider the costs; if the cost is greater than the benefit, then basically everyone will give up.

It is the same with Litigation; if someone owes you one hundred thousand yuan, then there seems to be motivation to sue.

But if someone owes you one hundred yuan, would you go to court to demand this money?

According to Li Shengmei's thinking, this really doesn't need consideration; it's not like one is an idiot, spending thousands to sue for this one hundred yuan.

And now, such a thing has happened, and it happened right in front of her!

Liu Yun's expression sank as she said, "Working in customer service, is this how you do it?"

"Go contact the other party, tell them this is a misunderstanding, that the matter of the room fee refund had been in the process and was delayed, and as long as he withdraws the Lawsuit, it can be refunded to him now!"

Ah? This...

Li Shengmei hesitated a bit; she had just told that person earlier to go wherever they wanted.

There was no help for it; it had already been said like that, and she had already said to see them in Court, so she felt there was no problem with how she, Li Shengmei, had spoken.

But she didn't expect that Manager Liu would actually have her go back on her word now.

Seeming to have seen through Li Shengmei's thoughts, Liu Yun immediately sank her face and said, "What's wrong, unwilling?"

"If you're unwilling, that's fine, the Company can change to a different senior customer service supervisor."

Hearing this, Li Shengmei became anxious immediately: "Manager Liu, no problem, I have absolutely no problem."

"Mm, go ahead, I hope to see news of the other party withdrawing the Lawsuit by this afternoon."

Li Shengmei sighed and walked out of the office, a trace of helplessness on her delicate face; she had thought this matter was going to pass.

As a result, she didn't expect... this person named Zhou Yi is really an idiot, right!

But the words still had to be said.

Returning to her workstation, Li Shengmei found the previous phone number and dialed it.

In Jingzhou, Zhou Yi was chatting with the General Manager about the lucky draw at the Company; the data collection was a huge success!

It really was a huge success, and everyone in the Company was participating enthusiastically.

There was no help for it; Manager Zhou never made empty promises; he directly shoved the benefits into everyone's mouths. With such a boss, who wouldn't want to follow him?

It's just that Zhou Yi was also a bit worried; he had originally only intended to collect data on the Chengdu Company, but he didn't expect the big guys in his Company to have such strong subjective initiative.

Even Ah Huang and Xiao Lan were even starting to collect data on Xiao Di.

There was no need, really no need; he, Zhou Yi, was not a bad person either, he just wanted to say to the Chengdu Company: on what grounds!

But how to put it, since everyone had already done it, if you don't give some incentive, that wouldn't be good either, so Zhou Mouren could only pinch his nose and accept it.

Double the prizes for the lucky draw; the system is paying for it anyway.

"Manager Zhou, then it's settled; this Friday, no need to work in the afternoon, we'll hold the event directly."

This was also Zhou Yi's old tradition; when he was an Employee himself, he didn't care for any inexplicable team-building activities.

Especially when this team-building would occupy precious weekend free time; he would rather stay by himself than go out to eat that meal.

So now, for similar activities, Zhou Yi placed them directly on workdays.

It cannot occupy everyone's rest time, because this is an activity that I, Zhou Yi, want to hold, so naturally, it must be finished during regular hours.

Just as Quan Longtian finished speaking, Zhou Yi's phone rang.

Zhou Yi picked up the phone and took a look; eh, this number looked a bit familiar, isn't this the phone number of that senior customer service supervisor, Ms. Li?

What's wrong, did she see that she had been hit with a Lawsuit, so she called?

After hesitating for a moment, Zhou Yi answered the phone.

He could guess what the other party would say even with his butt, but since he was filming a video, for the sake of the vast audience, he still needed a bit of a plot.

The call connected, and Li Shengmei's pleasant voice rang out from inside.

"Hello sir, I just saw that you actually filed a Lawsuit against our Company; I have to explain this to you, your refund has been in the process, and look, it could actually be finished by next week."

"But our leadership considered the actual situation, so we are handling this as a special case, and your refund will arrive in your account today."

"Oh, and then?" Zhou Yi said expressionlessly.

"And then, why don't you withdraw the Lawsuit? It costs money to file a Lawsuit, so since we are giving you the refund now, you should just withdraw it."

Li Shengmei said this sentence with a great sense of shame.

She still had some issues when it came to having a thick skin; it wasn't thick enough.

"Withdraw the Lawsuit? It's too late. I'm telling you all, I begged so many times before just to at least be told the progress, but your replies were always that same sentence: 'patiently wait' and 'we'll urge them'."

"What now? You only know to turn when the car hits the wall, you only know to buy when the stock goes up, you only know to repent when you're sentenced for a crime, and you only remember to flick the snot away when it's already in your mouth!"

"That's not it, sir, we can really discuss this, there's no need to make a scene with a Lawsuit... beep beep beep."

Li Shengmei was stunned again listening to the busy signal on the phone; the other party actually hung up!

No way, what exactly is he after, what is he thinking? Just for this bit of spite, he wants to fight a lawsuit against a company like Chengdu?

Doesn't he know the Company has a specialized Legal Department, and for a lawsuit like this, Chengdu might not even show up.

She dialed the number again, but it was still a busy signal.

Needless to say, she had already been blocked.

"Damn it, I ran into a lunatic!" Li Shengmei cursed under her breath.

A colleague nearby was a bit curious: "What's wrong, Shengmei? Who provoked you this time?"

"It's that guy named Zhou Yi from last time. Last time he said 'see you in Court', and didn't I tell him to go wherever he likes? Who would have thought that this person would actually go and file a Lawsuit!"

What? The colleague nearby looked stunned.

"No way, is he crazy? That money was only three hundred something yuan, right? A Lawsuit, he went to file a Lawsuit just for that?"

Li Shengmei said bitterly: "That's why I said he's a lunatic, he really has something wrong with him!"

But there was nothing to be done now, she could only go back and tell Manager Liu.

"So you're saying you didn't even find out what his conditions were? You got snapped at and then blocked? What is he trying to do!"

There are so many trivial matters when getting married... I originally thought I could recover to 12,000 today, but I still didn't manage to do it...

Thank you Wenchidage, Aibzai, Dayuanwangqiang, Huiyifeichou, Feimaowuyu, Lingzhaozhao, Fengxinyoumi, thank you to these brothers for the tips, thank you. Especially thank you to the big boss Aibzai for the Alliance Leader, another Alliance Leader from the big boss, Jiu Jian is deeply grateful.

(End of this chapter)