Chapter 302: Idle is Idle! (Make-up Chapter)

As the saying goes: To know the world's affairs well, keep your mouth shut; even if you know, just nod in front of others.

If you don't even nod your head, you will have no worries or sorrows your whole life.

Facing what the customer service said, Zhou Yi simply would not believe it. What kind of investigation? Could it be that because of my one complaint, you would change it directly after this so-called investigation?

It was just that Zhou Yi hadn't been very clear before that the operations of these video platforms could be so sleazy; they really had become unscrupulous for the sake of profit.

Before you open a membership, they tell you "Member Priority Viewing," and after you open a membership, they say "Paid Advanced On-Demand." So there is a problem here: if you have already opened a membership and still need "Paid Advanced On-Demand," then what is the point of Member Priority Viewing?

Zhou Yi was not very clear about what the specific legal liabilities were here; he was just looking at it from the perspective of a consumer, and doing this was definitely wrong.

The former might be False Propaganda, and as for the latter, one must pay to watch the previous content before being able to watch the subsequent content; this clearly infringes on the consumer's right to choose, right?

Perhaps... he wasn't too sure either.

This matter was actually not a particularly serious major event. For the current Zhou Yi, let alone three yuan, he could take out thirty yuan, or three hundred yuan per episode.

But this really wasn't a question of money!

However, since you, customer service, want to reply, then I will just wait for now.

Imperial Capital, Qiyi Technology Co., Ltd., outsourced customer service team. Customer service representative Li Xiaoni had just finished a call, the expression on her face extremely numb.

For many internet companies, the profession of customer service is a trash can that bears the negative emotions of consumers. Regarding the various services launched by the company, whether there are problems or not, the company actually knows better than anyone.

Just like this Paid Advanced On-Demand now; having to pay on top of having a membership, does the company not know that consumers will get pissed off?

Of course they know, but they still did it anyway.

Complaints, well, complain all you want. Customer service is just doing this job. Ever since the implementation of this Paid Advanced On-Demand service, the workload for the customer service team has surged.

Every consumer thinks about finding customer service to solve the problem, but unfortunately, customer service cannot solve the problem.

Because the company's regulations are just like this, let alone that they are just an outsourced team.

And currently, regarding the situation of complaining about Paid Advanced On-Demand, the company has long set up a process; the core only has one word: drag!

Anyway, after the popularity of this TV series passes, they will cancel the Paid Advanced On-Demand, and at that time it will still be Member Priority Viewing. Drag it out, and once everyone's anger dissipates, it will be fine.

At that time, they will adopt Paid Advanced On-Demand on the next hit drama, and there will be no problem at all.

It's a transaction, after all; it's a matter of mutual consent. If you don't want to spend money, you can wait to watch it later.

Therefore, regarding Zhou Yi's complaint, Li Xiaoni did not take any measures, because the other complaint personnel were all the same.

Ever since that time with the degree, Zhou Yi already had an idea. When facing internet companies, he generally would not divide the video into parts.

If you don't use public opinion, then I absolutely won't use it either; I just want to be serious with you as an ordinary person.

So now these accounts and such are all registered using his parents' mobile phone numbers.

Li Xiaoni looked at the colleague next to her and asked, "How many did you have today?"

"Me? I've already forgotten how many I had today. They were there scolding me for a long time, but these regulations aren't something I set," the colleague complained on the side.

This thing called Paid Advanced On-Demand is really criticized too much.

Everything is so natural. As for whether there will be a result after five working days, there certainly won't be.

Anyway, you just wait.

Another day passed, but Zhou Mouren felt too bored. The Company was recruiting people step by step and developing step by step, and the Small Residential District was also so peaceful; no one jumped out to argue with him, which made him extremely uncomfortable.

As a result, today, being bored and wandering around, he came to Fang Dazhuang's law firm again.

Since he was already here, he then remembered that he still remembered what that platform customer service said to him about that Fangxin Chi Insurance thing!

At the time, he seemed to have thought that if the clauses were wrong, we would just change the clauses. Zhou Mouren did a quick calculation; today is a good day, suitable for a Lawsuit, so why not just get it started?

No sooner said than done. He hadn't been to the Guangming District Court for a while; presumably, Judge Li and the others must miss him extremely, so he could go and catch up on old times.

Walking up the stairs, he soon arrived at Fang Dazhuang's office. Pushing the door open, he saw Zhou Xinran seemingly having just finished chatting with Fang Dazhuang about something.

"How is it, Zhou Cai... Xinran, did the blind date go smoothly yesterday?"

There were only three people in the room, and everyone understood. Asking if the blind date went smoothly wasn't asking if they got together, but whether the other party went inside!

Sure enough, Zhou Xinran clearly understood. She rolled her eyes, her expression a bit unnatural as she said, "He was bragging too hard, so I went to the Tax Bureau afterward..."

Fine, as expected of you!

"Why are you here again? Didn't you two chat enough yesterday?" Zhou Xinran asked back.

"Hi, it's just that I felt the weather was nice today, it's a good day, so I might as well go file a Lawsuit for fun."

File a... Lawsuit for fun?

Zhou Cainiao was stunned again. Even though she felt that Zhou Yi could no longer stir her emotions, she was a bit dumbfounded at this moment. Just because he felt the weather was nice and it was a good day, he was going to file a Lawsuit for fun?

"Who provoked you again?" Zhou Xinran asked hurriedly.

"Actually, they didn't really provoke me, it's mainly that I find them an eyesore..."

The emotion is just this kind of emotion. The merchant has already compensated him, and they have also started to be rectified by the Market Supervision Department—oh no, that whole area of restaurants is now starting to be rectified.

So this matter actually has nothing to do with the Market Supervision Department, but regarding this thing called platform regulations, honestly, he, Zhou Yi, just finds it an eyesore!

Not just Xiao Lan's so-called platform regulations, but also Qiyi Company's platform regulations, and the so-called regulations of other internet companies, or what could be called Standard Clause, he finds them all an eyesore.

Each and every one of them uses this as an excuse, and then imposes many regulations on you.

Yet, users basically won't read those Standard Clause that have very small fonts and are both stinky and long when logging in.

This is the difference between so-called Legal Language and human language.

Legal terminology: if you haven't specifically gone through relevant education, looking at one or two words is nothing, but looking at those obscure legal clauses, you have a feeling: damn, I recognize all these characters, but I just can't understand them...

But you can't say you don't understand them at all; you have to ponder for a long time in your heart to have some feeling.

And you must click "I agree" to log in, so this is where many internet companies exert their influence. Look, you've already agreed, so what else are you complaining about?

As for arguing with the internet platform because of the problems with the clauses themselves, really not many people are willing to do that.

It's thankless work, and even if you win, there's not much money.

So Zhou Yi felt that this was something he could do. Anyway, beating a child on a rainy day, he was idle anyway.

"So, just because the other party said it was a platform regulation, you want to sue them to confirm that certain clauses are invalid? The merchant already compensated you, right?"

Zhou Xinran looked at Zhou Yi as if she were looking at a pervert.

Zhou Mouren spread his hands and said, "Is there any problem with that? They say it's the platform's policy, and I find it eyesore, so I'm filing a lawsuit. This has nothing to do with the merchant; one thing is one thing, another is another."

"Xinran, Zhou Yi is absolutely right!" Lawyer Fang, who was working at his desk, raised his head.

"We who work in law must treat each matter separately. Previously, when Zhou Yi said he found a fly in his food, that was the merchant's problem, so he went directly to the merchant. But now, the clause is the problem, so it must be the platform. This has nothing to do with whether the merchant paid compensation or not."

Zhou Xinran nodded; the logic was indeed sound.

If these two perverts were willing to do such thankless work, then let them be.

Zhou Yi and Lawyer Fang had already begun on their end.

"Xiao Lan, right? Wait for me to look up their information. Xinran, go write an Indictment. I'll look at their clauses. Hmm, found it, right here: it says that in the event of a dispute, the consumer must contact the insurance directly."

Zhou Yi and Zhou Xinran were dumbfounded, looking at Lawyer Fang, who was putting on an act as if he had just found it, and then looking at the fact that it only took him three seconds—do you still dare to say you just looked it up?

You clearly had this prepared long ago, hey!

Of course, Lawyer Fang had it prepared long ago. The contents recorded in his notebook were not few, and as for things like this "Bully Clause," he had recorded a whole bunch of them.

It was just that he wouldn't say what was in the notebook.

Because one must have the appropriate case to use.

"Lawyer Fang, then what grounds shall we use to file the Lawsuit?" Zhou Yi asked.

"Simple: if the party providing the Standard Clause exempts themselves from liability, increases the other party's liability, or excludes the other party's primary rights, that clause is invalid!"

Then Lawyer Fang began to explain: consumers have the right to choose independently. I can choose to coordinate directly with your insurance after a problem occurs, but likewise, I can also choose not to; I can also coordinate directly with the merchant.

This is a very important right for consumers!

Here, it might seem like this right isn't important, but in other cases, it's different.

To give a simple example, if you look carefully at the Standard Clauses of many companies, they also have corresponding provisions regarding jurisdiction if you take legal action after a problem occurs.

Generally speaking, they will stipulate in the clauses that you must choose the Court where the company is located; that is to say, they stipulate the jurisdiction of the Court directly through a Standard Clause.

Why is this? It is to make you, the consumer, feel like giving up in the face of difficulty, because in many cases, you are thousands of miles away. If you have to go to the company's location to fight a lawsuit, that in itself is very difficult.

Not to mention their local turf... among these, some companies are the most ruthless.

This is calculation, trying every possible way to increase your litigation costs so that you abandon the path of legal recourse.

But the law has further provisions: for jurisdiction after a dispute arises, one can choose the Court where the company is located, or the Court where the party is located, and there is even an Internet Court to choose from!

You tell me, is this right of choice important or not?

If the other party does this and you want to be serious, you either have to go to their turf, or you have to first file a Jurisdiction Objection Lawsuit. Being serious has never been that easy.

Still the same saying: don't think that many consumer rights are useless. No, they are all very useful; it's just that many people don't have the time or energy to be serious about it.

And if you abandon the high ground of rights, it will naturally be occupied by those companies. Slowly, they all get used to doing it this way.

That's why when they encounter someone who is serious, they think that person is a thorn in their side!

"The difficulty of this case itself is not that great," Lawyer Fang continued.

Zhou Yi didn't speak. It was only Lawyer Fang who could say that; it seemed like many cases were very simple in his mouth, but in reality, for this kind of case, once it reaches the Court, there is plenty of room for wrangling.

Fortunately, the evidence is easy to obtain; the Standard Clause is right there, and that is direct evidence.

A corporate legal person is different from a natural person. If you want to file a Lawsuit, a company's information is easy to check, especially for Lawyer Fang.

It's not like a natural person; if you don't know their identity information, it's truly troublesome.

It only took three hours for Lawyer Fang to prepare the materials—the Indictment, and other corresponding evidence materials—and then he and Zhou Yi headed straight to the Guangming District Court.

Arriving at the entrance of the Court, they parked the car as usual. Zhou Yi looked at the familiar gate and said, "It's been a while since I've been here; I actually kind of missed it."

The brother passing by who heard this directly quickened his pace. Who would want to come to Court if they had nothing better to do?

Ignore him, go file the case first.

The two of them walked into the Court gate as arrogantly as crabs, and ran head-on into Li Xusheng, who was wearing his judge's robe.

"Eh, Judge Li, morning!" Zhou Mouren greeted him directly.

Having just finished hearing a case and with his stomach growling from hunger, Judge Li, who was not in high spirits because he had gotten up too early, looked at the big sun hanging in the center of the sky outside and his mouth twitched.

"It's not early... you two, you've come?"

"We've come."

"Are there... many cases?"

"Rest assured, just one, just one."

Zhou Yi said in his heart: for now.

"That's good!" Li Xusheng felt relieved. He was truly afraid that this guy would launch another large-scale Litigation.

His colleagues in Jingnan City had enjoyed the thrill, but he heard that after that last incident, two older ones were sent straight to the hospital...

He still wanted to live a few more years.

Since he was wearing his judge's robe at the moment, it wasn't appropriate to talk much, so Li Xusheng quickly went inside, while Zhou Yi and the other went to the Case Filing Division.

Because Lawyer Fang had come in person, the speed was very fast.

The staff member inside took the materials and then couldn't help but scratch his head. Should he say it's worthy of being a lawsuit fought by Lawyer Fang? Regarding this case, he had nothing to say.

This is just like the Property Right to Know; they are both the kind of cases that have no profit and require you to pay all sorts of costs. Even if you win, it's the general public that benefits, and many people might not necessarily appreciate it.

They would even think you are doing something redundant, like taking off your pants to fart.

"The review is fine, and now I will give you the Case Filing Notice!"

I fell asleep yesterday... so I'll make up the two chapters of missed updates I promised yesterday first. Thanks to 0310 Smile and another novice brother for the tips, thank you.

By the way, to answer: many people say that if you don't know the other party's identity information, there's no way to file a Lawsuit. Rest assured, there is a way, and there are quite a few ways. Let me briefly mention one method here: have you heard of something called a Pre-litigation Investigation Order? You go to file a Lawsuit, and you don't know this identity information, but you can still go to the Court's Case Filing Division to file. At this time, because your materials are insufficient, you will be turned away, but the Court will also tell you at once what is missing and ask you to supplement it. At this time, your Lawyer can submit an application for the content missing from your materials that an individual cannot normally obtain, and apply to the Court for an Investigation Order. Or you can also separately entrust a Lawyer to help you do this, because only a Lawyer can do it. Calm down; Lawyers have plenty of ways, and they want to succeed even more than you do.

I'm not sure about other places, but like before, someone in our firm did this; it seemed like one commission was about three or four hundred, and if it was very complicated, it was five hundred yuan. I don't remember clearly either.

(End of this chapter)