Chapter 389: Is Our Scope of Business Really This Broad?

Hearing this, both Wang Daoren and Liu Shiwen looked natural, but Zhang Wei was a bit bewildered.

"No way, Lao Wang, is our Company's Legal Department's scope of business really this broad? We're even filing a Lawsuit over this little matter with Nudong Company?"

The Employee who walked in, Wu De, saw Zhang Wei and immediately said enthusiastically, "Has our Legal Department hired again? That's great."

"Before, with just the three of you, many cases that needed to be filed were pushed way back. Now that we have more people, it will definitely be faster!"

Poor Xiao Wu finished speaking only to find that everyone in the room had suddenly fallen silent. What was wrong now? Did he say something wrong?

Wang Daoren looked at Zhang Wei, and seeing that the other party seemed a bit stunned, he hurriedly said, "Well, you see, Lao Zhang, we actually aren't that busy..."

Zhang Wei felt he needed a moment to process this; it seemed different from what Lao Wang had promised.

Lao Wang said that the legal staff at Tengda Company were all relaxed, made good money, and never worked overtime.

The boss was especially good to the Employees.

As it turned out, there were only three people in the Legal Department. If you put that in other small companies, of course it would be enough, since many companies' legal staff are temporary.

This is also a way to save money; finding legal and financial personnel who don't need to be on-site is a common method for many small companies.

That is why people often say that certain Legal Persons or certain financial personnel make a lot of money, especially the latter, who might only need to go in once a month.

For a Company like Tengda that has constant lawsuits, it really isn't enough, though of course, some internet giants are exceptions.

"Alright, Xiao Wu, Lawyer Zhang is one of our own, so tell us what your situation is now," Liu Shiwen said.

After all, she was the Legal Director of the Company; despite being only 1.5 meters tall, her presence was a full 1.8 meters when she spoke.

Xiao Wu hesitated upon hearing this, but still said, "Director Liu, actually, there's no need to trouble..."

The Company advertised well, so before coming, Xiao Wu felt he had to be serious about this, but after arriving and being asked to speak, he felt the matter was too small.

"It's okay, Xiao Wu, it's precisely because it's a small matter that you need the Company's help to be serious about it," Liu Shiwen smiled.

Everyone will be serious about big things; if someone owes you two thousand yuan and doesn't pay it back, you might curse and say you'll just consider that two thousand yuan fed to a dog.

As for filing a Lawsuit, people rarely actually do that.

But if someone owes you two hundred thousand yuan and doesn't pay it back, you will use any means you can think of to make the other party pay, including but not limited to filing a Lawsuit.

This is precisely Zhou Yi's philosophy: even for small matters, one must be serious!

Just as Xiao Wu was about to speak, the office door was pushed open, and Zhou Yi walked in, saying:

"Shiwen, I've already interviewed the new Lawyer Zhang we hired, his luck is a bit down..."

Then, Liangzai Zhou caught sight of Zhang Wei sitting to the side in the blink of an eye. Poor Lawyer Zhang didn't even know if he should stand up now.

"Ahem, so, Lawyer Zhang, you're here too."

Seeing that President Zhou looked a bit awkward, Wang Daoren on the side hurriedly said, "Xiao Wu, why don't you hurry up and talk about your matter."

Zhou Yi heard this, looked beside him, and immediately "became interested," saying, "Xiao Wu, you have a matter? Hurry up and tell us."

Seeing that President Zhou had also arrived, Xiao Wu didn't hesitate and started to recount the problem he had encountered.

It was a very simple matter: he wanted to cancel his account for personal reasons, but when he went to cancel it, the Nudong staff told him that he had a "free" Traffic Package from before.

Of course, they called it free, but anyone who has experienced Nudong's "free" stuff knows it isn't purely free.

Instead, you pay a certain amount this month, and then they refund it to you the next month.

Or they give you a certain number of coupons, and each month these coupons can exactly offset a certain amount of fees.

And the situation Xiao Wu encountered was the former: for this free Traffic Package, he had to pay twenty yuan first every month, and then they would refund it the next month.

The package duration was one year.

But the key was, Xiao Wu thought and thought and couldn't figure out how he ended up with such a package.

Calculating based on the remaining six months, it had been opened half a year ago, but he had no idea.

So the problem arose: when Xiao Wu first went to the Nudong staff to request account cancellation, they told him directly that he couldn't cancel his account while the package was still active.

Xiao Wu was certainly not happy and said right then that he had never agreed to sign up for this so-called free package.

Then he called the Company's customer service and threatened to file a complaint with the Ministry of Industry and Information Technology, and finally, they said they could process it.

However, he had to cancel the package first, and then cancel the account.

He went to handle the business at Nudong in August.

And cancelling a package before the time is up incurs a Breach of Contract fee; the fee wasn't much, three months of package fees, which was sixty yuan.

Xiao Wu had no choice at the time; on one side was such a behemoth, and on the other was an ordinary person; it was already good enough that they would process it for him.

In many cases, if you go to cancel an account before the package expires, they will tell you directly that you cannot cancel the account like that!

They won't even mention the Breach of Contract fee.

"At the time, really, they were just stalling me, and when they heard I was going to file a complaint, they thought of a way for me, telling me to go back and stop using the number and stop paying fees, and that it would automatically cancel after a certain amount of time if it was in arrears."

"Although I don't know much, I felt that this definitely wasn't good, so I still wanted to go through the normal procedure to cancel the account; the Breach of Contract fee should be paid if it must be paid."

"I told them clearly at the time to process it quickly, but they dragged it out until the end of August, and only then told me it was cancelled."

It was cancelled at the end of August, so he could only go to process the account cancellation on September 1st.

If it were just that sixty-yuan Breach of Contract fee, it wouldn't be anything.

After all, honestly, few people would really do anything over these few dozen yuan; at most, they would feel uncomfortable and file a complaint.

And filing a complaint with the Ministry of Industry and Information Technology depends on the situation; sometimes it's very effective, and sometimes it isn't.

"On the morning of September 1st, I went to cancel the account, and they told me that because it was already September, I had to pay the monthly rent for the current month to cancel the account. It really almost made me die of anger..."

"President Zhou, you tell me, if they had told me earlier that I still had to pay monthly rent to cancel the account, I definitely wouldn't have waited until today, but they never told me before."

Major operators have specific regulations in each province regarding the time for deducting monthly rent.

Some divide it by the last digit of the mobile number, while others divide it by the time of network entry; in short, it all depends on the regulations of each province.

Actually, many people complain every day that the government's various systems still can't be connected, but actually, these operators are about the same.

The systems between provinces seem very independent, yet when you handle some business, they tell you to go back to the place where your mobile number is registered to handle it...

So he ended up paying another seventy-eight yuan in monthly rent.

"I complained about it later, and people from their Company did indeed contact me, saying they could refund the Breach of Contract penalty in the form of phone credit. But I don't even use their number anymore, so of course I didn't accept it."

The matter just dragged on like that.

So when he joined Tengda, and after Tengda had the Legal Aid Fund, he suddenly had an idea: could this allow him to get that money back?

Zhou Yi was also a bit speechless listening to this.

Many people think that such large companies like the major carriers have extremely strict management and certainly wouldn't cheat people.

Well, that is a matter of opinion, because the specific business is handled by local subsidiaries.

And the standards among these subsidiaries are uneven; you might encounter excellent service here, while in another place, the service you encounter is extremely poor.

The staff at the storefronts and the Company customer service are two different concepts.

So, situations like this often occur: the situation you ask about at the business hall is completely different from the situation you ask about at customer service.

And sometimes when you ask two customer service representatives, you will get two different results!

In some cases, customer service will even help you go through the personal complaint path because they are afraid you will complain about them.

In short, it's just absurd...

Zhou Yi felt that neither of these two sums of money should have to be paid.

It's just that he is not a professional, so he only said: "Lawyer Wang, and Lawyer Zhang, what do you think?"

Wang Daoren spoke up: "Xiao Wu, you said they didn't get your consent; what happened at the time? Did they produce evidence?"

Xiao Wu began to recall.

As for what Zhang Wei thought, Zhang Wei felt that if it were in the past, facing such a matter, he would tell the client directly that there was no need to go through the trouble.

You go through all that trouble, even if you win the Lawsuit, so what? The gain and the effort are completely disproportionate.

But now, looking at Wang Daoren's serious expression, and then looking at Liu Shiwen and Zhou Yi beside him, it seems they really want to take on this case!

Either I'm crazy or this world is crazy.

Filing a Lawsuit for a few dozen yuan, and against a large company with such a special situation like Nudong Company, is it worth it?

But I have to say, this kind of Lawsuit feels great to fight!

Especially with the backing of Manager Zhou, there's no need to worry about issues like the Breach of Contract compensation being too low or the client not cooperating; one can exert their abilities to the maximum!

Isn't this much better than taking abuse from those inexplicable clients at a law firm?

Zhang Wei felt that joining Tengda was truly a wise decision!

Of course, talk is talk and fun is fun, but how to handle it specifically still depends on the situation; first, go and coordinate with the other party, it's only a hundred yuan or so.

If the other party refunds it, then it's fine, but if the other party doesn't refund it, then we can only file a Lawsuit.

As for how impressive others are, Zhou Mouren doesn't care about that.

Wu De only came to try today; he didn't expect both Lawyer Wang and Lawyer Zhang to be so responsible, asking about all kinds of details and taking notes.

And they even told him to go back and prepare some things that needed to be prepared.

Zhou Yi was watching from the side with Liu Shiwen, and suddenly he whispered: "Director Liu, don't you think these two seem to have a tacit understanding?"

Really, I just discovered it suddenly; there is a lot of tacit understanding between Wang Daoren and Zhang Wei.

Could this be the legendary "Heaven's will in the dark"?

But that "Crouching Dragon and Phoenix Chick" stuff that Zhou Mouren said before was just a joke.

But it's fine; these two seem to be the best candidates to handle this kind of Lawsuit, whether from their personalities or other aspects.

They have confidence and aren't afraid of threats...

If they were afraid of threats, they wouldn't have taken that kind of case before.

And Liu Shiwen has done non-litigation work since graduation, so her Litigation level isn't very high; as for Huo Pengfei, he is used to handling cases alone.

Zhou Yi has already started to ponder whether he should create another segment, the Crouching Dragon and Phoenix Chick series.

And over here, Wang Daoren has already started informing them according to custom.

In the Company, if you ask the Legal Department to help with a Lawsuit, you must accept one condition: provided Manager Zhou is willing, you must cooperate with the video filming.

Zhou Yi didn't write it into the contract before; he felt there was no need to do things in this way.

But it was added in by Quan Longtian.

General Manager Quan's thinking was also very simple: "A bushel of grain breeds gratitude, a peck breeds enmity"; Manager Zhou, it's better if you let them do something for you.

And so, the matter was settled.

Zhou Yi prepared to go chat with Lawyer Fang, while Wu De found the Nudong business hall where he had originally canceled his number.

Inside the business hall, staff member Li Xiaojie took a casual look and saw Wu De outside through the glass.

"Manager Zhou, that Wu De is here again!" Li Xiaojie said hurriedly.

The Manager Zhou next to her looked and also started to worry: "Why is he here again? It's endless; you go up and deal with him."

Li Xiaojie looked worried, but she agreed.

When Wu De came in, she went up and said: "Mr. Wu, you're here again, right? Then I have to tell you again, we have already agreed to refund the money, but you just won't accept it!"

His previous complaints had been somewhat effective.

It's just that if you observe carefully, you will find that many operators, whether they are telecommunications service operators, game service operators, or something else.

When they compensate you, they avoid using cash if they can!

They all use their own things; for example, here at Nudong Company, it's basically all phone credit.

And game companies refund in the form of in-game currency.

Real estate companies will refund you with vouchers for buying a house, and other places like gyms or barbershops, the list goes on.

Li Xiaojie was also very disgusted with such people.

In fact, from the staff's perspective, one would feel that such people who insist on being so pedantic really have a problem.

They already agreed to give you money, so isn't phone credit the same as money? You don't accept it, and now you're here "making a scene."

Yes, it is exactly "making a scene." In many situations, regarding the solutions proposed by some Company or enterprise, if you do not agree and keep trying to negotiate, it will be considered making a scene.

Is this making a scene? Actually, it is.

Because if others do not agree, you cannot force them to agree.

Legally speaking, there is only one place that can force them to agree, and that is the Court!

If a dispute arises over an administrative order, you can also initiate an Administrative Litigation, but the Court is different; legally, the judgment of the Court is final.

But Li Xiaojie felt a bit strange, because the Wu De in front of her was not starting to argue like before at all, but just said: "So this means you won't agree to refund me in cash, right?"

"Mr. Wu, cash and phone credit are the same thing. You can refund it to your relatives and then have them give you the money, that works too," Li Xiaojie said again.

During the exchange between the two, people on the side like Zhou Jingli were all watching, after all, Wu De had come too many times.

They were afraid he would start shouting loudly again, which would have a bad impact at that time.

"On what grounds? What I gave you was all cash, on what grounds can you only give me phone credit? Do you know that you are infringing on my right to choose?"

Huh?

Li Xiaojie was stunned; this man who often started arguing when he came before had actually started talking to them about the law.

I find it laughable that you are talking about the right to choose...

First update, thanks to Brother Xingqushirandeshenchougou, Brother XcedX, Brother Youyigexinshou, Wenchidage, Feimaowuyu, Brother Wumingshi, Brother Jihuahua, and Brother Xiaofenduiduizhang. Thanks to the brothers for the tips, thank you.

(End of this chapter)