Chapter 644: Do you understand?

Shen Ci walked to Shen Yingying's side with an imposing manner, her gaze fixed on the saleswoman.

"Is this cliché of 'judging people by their appearance' really still playing out day after day in luxury stores?" Shen Ci sneered as she spoke: "How much is your monthly salary? Working in a place like this, do you really think you're worth that much?"

If Shen Yingying and her husband's entry into the store made the clerk smell the "poverty" that couldn't afford to consume, then Shen Ci, who was exuding an elegant temperament, stood here, and the saleswoman, including the manager, could instantly feel her nobility.

Facing Shen Ci's imposing aura, the young saleswoman couldn't say a word.

The manager came back to her senses and tried to explain the situation, but was coldly interrupted by Shen Ci: "As an international first-line big brand, has your company not conducted induction training for employees? Don't you know the principle that 'the customer is the guest'?"

"The company's employees have all undergone strict training before taking up their posts. I apologize to you on behalf of the company for the neglect today, and I will definitely punish the involved employees afterwards." The manager apologized hurriedly.

The young girl pouted, showing a grievance expression.

Shen Yingying grabbed Aci's hand nervously and explained in a low voice: "Aci, I accidentally..."

"It's okay, Aunt. If we break something, we'll pay for it. There's no need to take a few dozen yuan worth of stuff to heart." Shen Ci said lightly, patting her aunt's hand to comfort her.

After saying that, she walked to the crystal coral and looked at the manager with inquiring eyes.

Seeing this, the manager hurriedly found the scratch and pointed it out to Shen Ci: "Beauty, look, this scratch is still very obvious."

Indeed, especially when the crystal is transparent, subtle flaws are visible to the naked eye.

Shen Yingying and He Bin looked at each other, almost crying with anxiety.

But when Shen Ci saw the scratch, she just raised her eyebrows meaningfully and asked in return: "May I ask when you discovered the scratch on this?"

Hearing this, the manager turned her head to look at the stunned Abby.

Seeing that she didn't react, she even called her: "Abby?"

"Ah?"

"The guest is asking you when you discovered the scratch on this."

Abby came back to her senses and stammered: "Just, just now I saw her... saw this lady take off her gloves and her ring scratched the gloves, so I thought it might have scratched the crystal body, and then, and then I hurriedly called you, Manager, to come and see, and, and discovered this scratch."

The manager nodded and turned to look at Shen Ci, only to see Shen Ci asking calmly: "So that is to say, what you saw was my aunt's ring scratching the gloves, and you didn't see with your own eyes that she scratched the crystal, right?"

"Uh..." The manager was stunned by Shen Ci's question. It took her a moment to react and explain: "Beauty, you cannot wear metal jewelry when touching crystals."

"Then did you fulfill the obligation of notification?" Shen Ci looked at the young girl and asked seriously: "Did you inform the guest before the guest touched the crystal body that they cannot wear jewelry?"

"I..." Abby was dumbfounded. At that time, she was full of disdain and contempt for the two people in front of her. Where did she notice whether she was wearing a ring or not?

"So that means no?" Shen Ci hummed: "You didn't fulfill your due obligation of notification, and you should also bear part of the responsibility."

The manager opened her mouth, but before she could speak, she was interrupted by Shen Ci's deep voice: "However, even so, it cannot be proven that the scratch on this crystal was scratched by my aunt's ring."

"Beauty, after your aunt and her husband entered the store, they had already touched this crystal before the saleswoman came to serve them. I saw it with my own eyes and reminded them once not to touch it with their hands. I guess this scratch was also scratched when they touched it with their bare hands just now. After all, wearing silk gloves will play a protective role."

Upon hearing this, Shen Ci nodded gently. The manager thought Shen Ci had accepted her statement, but didn't expect Shen Ci to turn around and ask her aunt: "Aunt, after entering the store, before you touched this crystal, did you touch anything else?"

Shen Yingying nodded. Because she had only touched two things, she naturally remembered.

"And that vase over there."

Shen Ci asked again: "So that is to say, you touched the vase and then came to touch this coral, and only then did someone come to serve you?"

Shen Yingying nodded.

Shen Ci continued to ask: "Think about it again, did this saleswoman come over on her own initiative, or did you ask her to come over?"

"It, it was after the manager reminded me, the manager called her over."

Shen Ci looked at the manager again. At this time, the manager's face was already very ugly, because she knew what this extraordinary girl in front of her was going to say.

Shen Ci chuckled: "From the moment my aunt and uncle entered the store, no staff came forward to serve them. She touched two crystal products one after another while wearing a ring without knowing anything and without any staff guidance, and only then did the staff come to serve them at your request."

"I would like to ask, let alone whether the scratch on this was left by my aunt, if it was, do you have to bear part of the responsibility for dereliction of duty?"

"If you hadn't reminded the saleswoman to come and serve, my aunt might have touched more crystal products without knowing it. If every piece left a scratch and the responsibility was shared, I can afford to pay, but can you afford to pay?"

Manager: "..."

The young saleswoman had a crying face at this time, feeling that not only was her job not guaranteed, but she might also face the responsibility of compensation.

"We indeed did something wrong, but the scratch on this crystal is indeed..."

Shen Ci raised her hand and interrupted the other party again: "Don't 'indeed' yet. There is no clear definition of what the facts are, and you are already 'indeed'?"

"I have no other purpose in talking so much with you, just to let you know that what is expensive in a flagship store is the product, not you people who sell the product. In the future, before you look at people and serve them, open your 'Yu'ebao' (balance) and see if the balance in your pocket can give you enough confidence to withstand the unpredictable backlash that follows."

"As for this crystal..." Shen Ci glanced at the crystal coral faintly, and said again: "Please ask a professional third-party organization to carry out scratch identification. As long as this thing wasn't put up today, I don't believe that my aunt is the only one who has touched it."

"If the scratch is identified as 'new', we will admit it, but you must also bear a certain responsibility for your dereliction of duty."

"But if the scratch is identified as 'old', this matter has nothing to do with my aunt, and you will likely bear full responsibility because you were negligent and couldn't find the perpetrator, and you must apologize to my aunt."

"Simply put, no matter whether the scratch is 'new' or 'old', you as store staff are hard to blame and must bear corresponding responsibilities." Shen Ci looked at the two and raised her eyebrows: "Do you understand?" ===== CHAPTER 645 =====