Chapter 384: Admit Mistakes When Wrong, Stand at Attention When Beaten

Xu City, Villa District of Sanjiaozhou, No. 108.

"The massage technique is excellent; one can tell it is very professional."

Chen Yansen lay prone on the soft couch, eyes slightly narrowed, wearing an expression of extreme enjoyment.

Ye Qiuping smiled lightly, did not dwell on this topic, and instead asked about the JD. com product bug: "Boss, do you think Liu Qiangdong will fulfill his obligation?"

"Fifty million is nothing; Handsome Dong can definitely afford it; it just depends on how he weighs the pros and cons," Chen Yansen said indifferently.

If one wishes to attract users, one must openly admit to this loss; admit mistakes when wrong, and stand at attention when beaten.

Regardless of the reason, since the user could place an order and the payment succeeded, it means the product has no problem.

If there is a mistake, it is JD. com's mistake, not the user's.

If one does not want to lose money, one can simply cancel the order and compensate ten or twenty yuan.

After all, the order amount is only one yuan; how is that not tenfold compensation?

He remembered clearly that similar bug incidents occurred repeatedly over the following ten-plus years at JD. com.

For example, seven years later, once JD. com operations set a 200-yuan category coupon with no threshold as a coupon for all home appliances, causing ovens to sell for only 6 yuan, rice cookers for 3 yuan, and electric kettles for 1 yuan, resulting in losses as high as fifty or sixty million.

But that time, Liu Qiangdong shipped the goods readily.

JD. com at this time was not as wealthy as it would be a few years later; whether it could honor the account was hard to say.

One can only say JD. com's backend is very difficult to use; otherwise, where would so many bugs come from?

"If Pinbei encountered a similar price loophole and the loss exceeded fifty million, would you let the merchants ship normally?" Ye Qiuping asked again.

"The importance of accident review surpasses fifty million, and finding a solution is even more important than accident review," Chen Yansen replied leisurely.

Pinbei's merchant backend is equipped with an algorithmic error-correction mechanism; for products with a daily selling price of 100 yuan, as long as the price is changed to a number below 30 percent, the system will pop up a reminder window and add a secondary confirmation mechanism.

For the platform, if orders with abnormal prices exceed 100, an alarm mechanism will be automatically triggered, the involved products will be immediately taken offline, thereby reducing the risk of being exploited.

As for why JD. com has bugs so frequently?

Who knows!

"Use some strength!"

Chen Yansen turned over and commanded Ye Qiuping.

Ye Qiuping giggled, her hands wandering constantly along the edge of Mr. Chen's abs.

"What do you want to do?" Chen Yansen asked with a stern face.

The other party actually dared to defy a superior!

"It's just massage," Ye Qiuping twisted her body and replied coquettishly.

"Your technique has problems; I will teach you. Remember, I will demonstrate only once," Chen Yansen said seriously.

Before the words were finished, a pair of large hands reached over.

At the same time.

Liu Qiangdong sat on the sofa, pondering deeply for several hours, yet still could not make up his mind.

In the middle, he communicated with the Market Supervision Association.

He tentatively mentioned Xu Lei's handling plan; the other party gave no definite answer, and their attitude was unclear.

According to reason, canceling the order and compensating ten times the loss would also be no problem.

But the user's transaction price was only 1 yuan, while the actual value of the product was close to 1000 yuan; compensating only 10 or 20 yuan, no one would agree.

"These Wang Ba bastards are all trash users who exploit loopholes; does JD. com need them? No!"

"Keeping promises is very important for a businessman, and also not very important; once users are lost, how far can JD. com go?"

As soon as Liu Qiangdong closed his eyes, he felt two voices arguing in his head.

Just as he hesitated, Zhang Jindong of Suning joked on Weibo: "If Suning encountered this kind of situation, we would definitely fulfill the contract; from the perspective of the 'Contract Law', the contract is established the moment the user completes the order."

The implication was that if JD. com dared not fulfill the contract, users could completely sue JD. com.

Full of intent to fan the flames!

At three o'clock that afternoon, JD. com began to cancel user orders in large quantities; all orders with a quantity greater than 1 were canceled.

And orders with a quantity of 1 were retained.

Liu Qiangdong's attitude was very clear: those who exploit loopholes are not JD. com users; they are all gray industry and black industry.

In the end, it turned out that only needing to bear more than 20 million could appease 99 percent of the ordering users.

Although the loss was still considerable, compared to 50 million, it was not unbearable.

In addition, the bug incident on JD. com's group buying channel also once topped the Weibo hot search, bringing a lot of traffic to the new product; just treat it as spending money to buy a marketing promotion.

But those users who placed dozens, hundreds, or even thousands of orders were not happy, because after JD. com canceled the orders, they only compensated ten yuan.

Ten yuan?

Damn, that is too insulting!

In an instant, the landline of the Yanjing Market Supervision Association, as soon as working hours began, received complaint calls successively from JD. com users across the country.

Among them, Li Chang, who placed 3000 orders, even appeared on the livelihood program "Jin Ling Close Range".

Unexpectedly, not only did he not receive sympathy, but he also received a barrage of curses.

"3000 orders? Are you crazy!"

"Liu Qiangdong, replace all your technical personnel."

After JD. com's R&D personnel saw this comment, their eyes went black, and they cursed aloud: What does this have to do with technology? This is the fault of testing and operations.

"People cannot be too shameless! Others buy 1 order, you buy 3000 orders; is this reasonable?"

Of course, there was also a part of people supporting Li Chang, mainly because JD. com privately canceled user orders, leading netizens to believe: E-commerce platforms are too domineering, arbitrarily manipulating user accounts.

Then, is the balance they have in JD. com Pay still safe?

The trend online changed very quickly. Chen Yansen realized something was wrong, immediately sensing that someone was stirring up trouble behind the scenes; perhaps a bank, perhaps a financial company.

He immediately called Zhang Yinjia, and after some discussion, the operations department of Chengzi Pay issued an urgent announcement: "One cent short, a million in compensation."

If a user's Chengzi Pay account balance is short by one cent, the platform will compensate one million Billion Huayuan.

The reply was extremely domineering!

Upon learning of Chengzi Pay's countermeasures, Ma Liyun and Ma Wenten immediately smelled a whiff of conspiracy and reacted swiftly, adopting the same approach as Chengzi Pay.

WeChat Pay publicly announced: "One cent short, five million in compensation."

Zhi Zhi Fu Bao's slogan was: "One cent short, ten million in compensation."

Senlian Capital, Mama Ali, and Penguin possessed formidable strength; after all, they were top-tier internet companies in the country. Although some tried to stir the pot, their statements made the rumors vanish in an instant.

Especially the Yu E Bao event "Share 10 Billion Experience Fund," which was not affected in the slightest.

The capital holding of the first-ranked entry has already exceeded 30 million!

The second place: 29.7 million!

The third place: 28.4 million!

The fourth place: 4.9 million!

Obviously, there are currently only three people who want to have lunch with President Chen.

The next day, National Preceptor Zhang Yimao responded to the super-fertility allegations for the first time.

Instantly, one stone stirred a thousand waves; the heat on major portals, Weibo, and Toutiao exploded.

The attention on the Jingdong bug incident was also fading rapidly.

Although Liu Qiangdong's move carried risks, it also won him a wave of public goodwill.

Xiao Huang Bike's Chang Wei also escaped disaster; after successively launching the "Refund Anytime" and "Deposit as Collateral" features, users gradually forgot the previous deposit refund controversy.

On March 11, the group-buying industry report from Analysys finally arrived, announcing the core industry data for February.

The first place, without a doubt, was still Kuai Pao, with a monthly transaction volume of 1.76 billion.

Seeing this, competitors couldn't help but suck in a cold breath.

It must be remembered that mid-February included the Spring Festival, with half the time before and after falling into the industry Low point.

How did Kuai Pao do it?

This growth rate is too fierce!

Based on February's data, won't March break through 2 billion?

The second place, Qian Du Group Buying (Lashou Wang), had a monthly transaction volume of 1.13 billion.

The third place, Dianping, had a monthly transaction volume of 760 million.

The fourth place, Meituan, had a monthly transaction volume of 390 million.

Wang Xin immediately jumped out to refute, stating that Meituan's actual transaction volume in February was 460 million Billion Huayuan.

But industry insiders all knew that since Juhuasuan and Meituan ended their cooperation, Meituan's business volume had shrunk again; falling below 400 million was quite normal.

Meituan is about to be eliminated!

The Matthew Effect in the group-buying industry was significant: Kuai Pao led the way, Qian Du Group Buying followed closely, and Dianping struggled to hold on.

However, Chen Yansen was not satisfied with the expansion speed of Kuai Pao's group-buying business; a monthly transaction volume of only a few billion, with a daily average of less than 100 million.

In his view, the potential of the group-buying industry still needed to be tapped.

After occupying first- and second-tier cities, there were still third- and fourth-tier cities, as well as county-level markets.

Therefore, under his instruction, Pei Yi selected 10 counties in Hui'an Province as pilot sites to test the business potential of county-level markets.

If the monthly net profit generated could cover labor, promotion, and management costs, they would advance the business触角 into towns and counties one year early.

……

……

Chunshen, Chessboard Street.

"Wang Bin, are you really the classmate of a big boss?" asked Wang Tianming, the ground promotion manager leading a group of three.

"Hey, why would I lie to you?" Wang Bin replied proudly.

He was indeed Chen Yansen's high school classmate, but the two did not socialize much; the words they exchanged over three years of high school could be counted on one hand.

"The gap between people is truly huge," Wang Tianming unconsciously sighed.

"Brother Wang, if you can't speak well, you actually don't have to speak," Wang Bin said gloomily with a frowning face.

"Alright, you're not bad either; the boss is still in school, while you're already working. Thinking about it that way, doesn't it make you feel a bit better?"

Wang Tianming let out a dry laugh and offered the casual comfort.

Damn it!

That's because I went to a junior college; before I even graduated, the school urged me to move out.

Wang Bin felt even worse.

"Brother Wang, sweeping the streets is the priority!" another young man urged.

All three were Kuai Pao ground promotion business staff; Wang Tianming was a key member transferred from Luzhou, while Wang Bin and he were recruited locally.

In this vast county town, only the three of them were handling investment promotion.

If they could negotiate with all the restaurants, hotels, KTVs, cinemas, and foot-bath centers, they could earn at least a few hundred thousand in commissions a year.

"Big Tou is right; making money is most important. The weather is cool in the morning, so let's take the chance to negotiate with a few more places," Wang Tianming nodded and said.

"Brother Wang, my name is Wu Xingyu. If you call me Big Tou again, next time I'll call you Big Lao Wang," Wu Xingyu said unhappily.

"Alright, Big Tou, you go to South Street; Wang Bin, you go to Beijie," Wang Tianming replied with a smile.

You damn...!

Wu Xingyu glared fiercely at the other person.

(End of this chapter)