Chapter 164: The service level in big cities really is high!

"Brother, regardless of how you put it, I have already paid, and that postage is for you to deliver the items to my home."

"But now there's an extra Old Bird Station, and if you want it delivered to my door, I have to pay extra?"

"You asked me to understand you, and I did, so I've been waiting these past few days, but your side keeps changing things, and now you're asking me for money again—do you think you're playing me for a fool?"

Zhou Yi believed he was being very sincere right now.

He understood the hardships of the delivery workers very well, and he was also very clear that it was the delivery Company that caused this situation.

Everyone wants to grab market share, and how do they do it? By engaging in cutthroat internal competition.

They keep squeezing the delivery fees, keep squeezing the income of the delivery points and delivery workers, until the delivery fees have reached an absurd level.

If you dare to deliver for three yuan, I dare to do it for two, and he dares to do it for one!

What can you do with one yuan? Yet, they dare to do it this way.

So, when it reaches the end-stage delivery worker, the delivery fee naturally drops to an absurd level as well.

Therefore, truth be told, Zhou Yi understood this situation very well.

Working people shouldn't make things difficult for other working people.

But even if I've put myself in your shoes, the items still need to be delivered.

Not to mention anything else, he, Zhou Yi, had no way to move the items from outside; should he drive there?

That would make him feel like an idiot.

But the delivery workers have those tricycles that can go straight to the downstairs entrance, and then they can just lift them into the Elevator and get upstairs in minutes.

Zhou Yi told the other party that he was home at all times and that a single phone call when they arrived would be enough for him to go down and help move them.

Even then, they were unwilling to deliver, and the Station insisted on charging money!

The delivery Company is shifting the conflict, but on the basis that I have already understood you, can't you understand me?

"It's not that we won't deliver, it's that we have an agreement with the Old Bird Station; all packages for this area must be handed over to them."

"Why don't you go and discuss it with the Station again..."

"We aren't allowed to deliver them ourselves; the agreement has a provision that they must be deposited with them first, and they are responsible for the delivery."

"Fine, that's what you said. Let me tell you first, my phone can record automatically; once I get to the Station, I'll play back what you just said."

"If there's still no result this time, I will file a complaint directly!"

After saying this, Zhou Yi hung up the phone; he had truly done everything he could.

He naturally knew how to file a complaint; he had known since he was in school: first complain to the delivery Company, and if there's no result, then go to the Postal Bureau.

It's not that you can just go to the Postal Bureau to complain directly, because if you haven't gone through the delivery Company, sometimes they won't accept your complaint.

It's just that he always thought the delivery workers had it tough, and the Station was also just earning some hard-earned money; everyone has it hard, so let's talk it out nicely.

After staying at home for a while, Zhou Yi went out, preparing to go to the Station.

Of course, he had to bring all the necessary equipment.

In this day and age, there are many vulnerable groups in society, and one careless move could invite public ridicule.

If something like "delivery worker kneels to beg for forgiveness" happens, then things would get messy.

Although he wasn't afraid, honestly speaking, being principled is one thing, but that doesn't mean he likes these troubles.

Unless the System Daddy gives a task...

As it happened, Mother Zhou was also going out to buy groceries, so the mother and son walked downstairs together.

Once outside, the two of them strolled forward like a couple of old folks; trouble is trouble, but it shouldn't affect one's normal life.

Being principled is an attitude, not a way of life.

Zhou Yi felt he had been wound too tight before; the key was that he had anger in his heart, and if he couldn't let it out, he always felt uncomfortable.

Now, he tried to keep a level head; it's fine, at worst he'll just complain to the end.

As it turned out, he hadn't walked far before he heard someone calling his name.

"Mr. Zhou, over here!"

He turned his head to look, and Zhou Yi immediately smiled: "It's Manager He. Does Manager He have something for me?"

He then looked at Mother Zhou beside him and said: "Mom, this is the Property Manager of our Small Residential District, Manager He."

Oh, Mother Zhou nodded: "Property Manager, I see, I see."

That Manager He, He Xiaoxuan from the Property Management, still looked very capable, her short hair making her look very spirited.

One has to say, she was doing a really good job; at the very least, the Small Residential District no longer had those annoying, messy issues from before.

Parking space rentals had become normal, and where the ground of the Small Residential District used to be full of haphazard parking, there were now marked parking spaces.

Parking in designated spots made everything look neat.

The public disclosure of fees and expenses was also done very well; regardless of her ability, at the very least, her work attitude was truly much better than the previous Manager Xue.

"Hello, Mr. Zhou. Eh, this is..."

"This is my mom, she's come to stay at my place for a while."

"Oh, hello Auntie, how is it living in this Small Residential District?"

Manager He seemed to have a natural affinity for older women; in any case, after a few sentences, she had Mother Zhou very pleased.

After the small talk, she looked at Zhou Yi and said:

"Mr. Zhou, I've been wanting to chat with you, but I haven't been able to see you. I just wanted to tell you that the public disclosures related to the Small Residential District have already been posted."

"But those other contents, they really aren't easy to disclose..."

There was a hint of apology in Manager He's tone.

"So, Mr. Zhou, you see, I am indeed working hard to fulfill that Mediation agreement, it's just that some of the work is very difficult to handle..."

"I just don't know if Mr. Zhou is satisfied with our Property Management's work?"

"Oh right, now for the Property Fee and other related charges, we will issue invoices."

Huh? Zhou Mouren, who had originally thought Manager He was looking for him because there was trouble, was suddenly stunned.

So you called me over just to explain the previous Mediation agreement to me?

Even Zhou Yi's mother beside him widened her eyes; back in Lincheng, one could basically never even see the Property Management manager of the Small Residential District in their hometown...

Zhou Yi was a bit confused; he was a person who never really paid attention to follow-ups, and as long as Xu Yufeng didn't disturb the residents, everything was fine.

As long as Property Management didn't act up, that was also fine; Lawyer Fang had said more than once that the law is a weapon, a means.

We use the law to achieve our own goals.

For example, that time with Property Management, when Zhou Yi filed a Lawsuit, did he really want Property Management to publicly disclose that pile of content?

He wasn't just bored with nothing to do; he couldn't understand those blueprints and such anyway.

Therefore, after the Mediation was completed and he saw that this Manager He worked very responsibly and seriously, Zhou Yi didn't pay any more attention to it.

And yet today, she specifically called him over to explain...

Say, am I that scary in this Small Residential District?

"Oh, it's fine, it's fine, Manager He, your work is done so well, I am definitely satisfied."

"Then Manager He, I have some things to do outside, so I'll be going first."

I absolutely cannot be any kind of District Bully; this is spreading rumors, this is slandering me.

I just purely wanted the Small Residential District to be better...

"Alright Mr. Zhou, and Auntie, take care."

After exchanging greetings, Manager He watched Zhou Yi's retreating back and also let out a sigh of relief.

Others all thought that after she became the Property Management manager, she would definitely have a conflict with this troublemaker, Zhou Yi.

After all, she looked like a strong career woman, and didn't those TV dramas often say that after taking office, the first thing to do is to deal with the troublemakers?

Manager He felt speechless when she heard those words at the time.

Good grief, the previous manager was fired, the one before that went to jail; I have nothing better to do than to deal with him?

We are Property Management, not a gang!

As long as we follow the owners' requirements, do the work that should be done, disclose what should be disclosed, clean what should be cleaned, and pay the taxes that should be paid.

Anyway, once we've practiced our internal skills well, he, Zhou Yi, can't do anything to us either.

But jokes aside, don't mess with Zhou Yi.

A few days ago, she had wanted to explain things to Zhou Yi...

Zhou Yi had already walked to the entrance of the Small Residential District, and Zhou Yi's mother was still there exclaiming: "Xiao Yi, no wonder everyone comes to live in big cities."

"Look at the Property Management here, the service attitude is so good; the Property Management manager even explained things to you personally."

"Look at our Small Residential District, you can't see the Property Management manager in eight lifetimes; there's no comparison, big cities are just better..."

Listening to his mother's exclamations, Zhou Mouren could only say: "Ah... yes, yes, the service level of Property Management in big cities is indeed high, ha, haha..."

After leaving the Small Residential District, the two parted ways, and Zhou Yi walked all the way to the Lao Niao Station.

This was a very typical Lao Niao Station; the station and a supermarket were combined, with express delivery on one side and the supermarket on the other.

But the staff were all the same.

Walking inside, the supermarket staff didn't say anything; now, all Lao Niao Stations used completely electronic pickup slips.

You just find your express delivery according to your shelf number, place it under that machine, and it can be checked out without manual labor.

However, Zhou Yi was here to ask about something, so he immediately found that man.

"Hey boss, hello, I am an owner from the nearby Yuefu Residential Quarter, and I called you before; my express delivery is a large item and needs to be delivered to my door."

After hearing this, the man immediately said: "What is the cargo number?"

Zhou Yi told the other party the cargo number, and soon, he was led to the shelf next to them, where a large box was shoved on it.

"This is it, but our station is not responsible for door-to-door delivery."

Zhou Yi took out his phone and said: "Boss, I called before and said it couldn't be left at the station, and then the courier told me that you have an agreement between you, and the express delivery must be left at the station."

"So he told me to come find you."

The station boss looked at Zhou Yi and said: "What agreement? Let me say it again, our station is not responsible for delivery; if you insist on delivery, that costs money."

"If you're talking about the courier, you just go find the courier."

"But the courier told me to come find you; I don't know where the courier is, and it's not easy to find him," Zhou Yi said again.

"That's none of my business; whoever promised you door-to-door delivery, you go find them; that's the rule here," the station boss spread his hands again and said.

Zhou Yi took a deep breath: "Boss, the one who promised door-to-door delivery is the Postal Law; it's a legal requirement to deliver to the door, okay!"

"Then go find the law to deliver it for you; how much money is one package, and you still expect us to be responsible for delivering it to you?" the boss said with his arms crossed.

"It's not that I'm saying, you people are a bit ungrateful; do you know how much money you spent? A few cents, and you want me to deliver it to your door for free?"

"How can you have such nerve, never satisfied with taking advantage, right!"

Zhou Yi shook his head and said: "Alright boss, then we have nothing to talk about, although I really want to tell you that the pricing is set by your express delivery Company."

"Since you've said it like that, then let's stop talking; I can only file a complaint."

"Complain to whoever you want, what does it have to do with me!"

The boss dropped that sentence and turned to walk away.

The woman who was tidying up the shelves got anxious, hurried over and said: "Young man, that... it's really not that we don't want to deliver."

"It's just that the money is too little, and we don't have enough staff here; look, how about this, we have a small cart here, why don't you use this cart to push it back yourself?"

"No need, I am a person who always keeps my word; if I say I will file a complaint, then I must file a complaint!" Zhou Yi said while taking out his phone.

If it were before, and they had said very politely that they didn't have enough staff and asked him to push it back himself, he might have accepted it.

Just consider it exercise.

But now? Forget it!

I was trying to empathize with you, but it seems my understanding hasn't been met with yours; instead, you think I'm easy to bully!

Zhou Yi wouldn't believe it even if Song Xiaofei were beaten to death that there is no connection between this station and the courier.

Yet they dare to pass the buck like this.

Do they really think I don't dare to file a complaint or what...

The woman wanted to say something more, but Zhou Yi had already left the Old Bird Station.

Since I've decided to file a complaint, I'll see it through to the end; when you're out in the world, you keep your word!

First, I'll contact the seller and choose to request a refund; the reason is simple: the courier refused to deliver it.

I didn't receive the goods.

Then, Zhou Yi dialed the customer service hotline of the Biantong Company.

Zhou Mouren witnessed once again that the wisdom of the masses is truly infinite; damn it, how many buttons do you have to press on this customer service hotline just to reach a human representative!

Forget it, I'll just file the complaint online; at the very least, there's no risk of having to hang up and start all over again just because you pressed the wrong button.

Soon, he found the customer service on the official website, and Zhou Yi began his complaint.

He submitted all kinds of information, but the core reason was just one: your courier refused to deliver to me, and despite agreeing not to leave it at the station, they left it there anyway.

Zhou Yi's thinking was also very simple: if the delivery company can resolve it, that would be for the best.

Many people view a complaint to the Postal Bureau as the final means of resolution, and Zhou Yi certainly thinks so too.

Because he looked it up online, and basically, once you file a complaint there, it gets handled effectively.

Anyway, since I'm going to pursue Legal Aid, I'll complain to the end; if that doesn't work, I'll take it to court—Fang Dazhuang must be getting a bit restless.

Biantong customer service replied that there would be an answer within a few working days, so I'll just wait.

Anyway, like beating a child on a rainy day, I'm just killing time.

Time passed day by day, but Zhou Mouren's days recently haven't been that leisurely.

Because he started going to the Company to work...

Don't ask; if you ask, it's because his parents can't stand him being idle at home...

Zhou Yi has no way to deal with the mindset of the older generation; they just feel that if you're tinkering with these things on the computer all day, that's not a job.

Only by leaving the house every day and going to a fixed location is it called work, not to mention that he, Zhou Yi, even has a Company.

So I'll just go to work; it's nothing more than changing locations to read novels...

Time flew by, and a few days passed; the delivery company didn't provide any reply, though the seller hadn't refunded the money yet, saying they were trying hard to coordinate with the delivery company.

Needless to say, the seller is also truly miserable; when Zhou Yi was in college, he had a friend whose family ran an online shop, and they had the worst luck imaginable when encountering such things.

Since there's no reply, then it's time to go to the Postal Bureau!

The morning throat-moistening chapter is here; thanks to Waves Not Startled, 07 Chong, Reader 15131, Virtual Vision, Shanhui, Blunt Head, Yangeshi, Tou Di, and Book Friend 2019 for their tips. Thank you. Before writing, Old Nine knew there would be conflict, but I didn't expect there to be so much. Some people think that express delivery is very standardized now and such situations are impossible, claiming this is forced conflict; others think that express delivery shouldn't be delivered to the door because it only costs a few pennies, and so on. In short... everyone is Old Nine's provider, so all opinions must be considered. That's why this morning's chapter was written with such caution, fearing mistakes. But this is truly something Old Nine experienced personally; to this day, I still don't know why they just wouldn't deliver it, and were so stubborn about it.

(End of chapter)